Eye Care Insurance Coverage
Family Eye Care of the Carolinas Family Eye Care of the Carolinas in Aberdeen accepts and files a wide variety of insurance. We currently participate with the following VISION plans:
- Community Eye Care
We currently participate with the following MEDICAL plans:
- First Carolina Care
- NC Medicaid
- United Healthcare
Don’t see your plan on the list, call us or check your plans website or customer help number. If your policy requires an authorization you will need to obtain one prior to your visit. We welcome your questions on insurance coverage and financial options. We’re here to help!
If you have separate vision and medical insurance, make sure you inform staff which one you will be using when making your appointment. If your insurance requires authorizations, make sure to obtain the appropriate one at least 7 days prior to appointment. Services provided without authorization are the full responsibility of the patient.
You should wear/bring all eyeglasses and contact lens to your visit as well as a list of all prescription and over the counter medications you currently take. All comprehensive eye exams dilation. If you are uncomfortable driving after having your eyes dilated, bring a driver with you.
Please be aware that all co-payments and deductibles are due on the day of service. A $20 statement fee will be applied to any account where co-payment, deductible, and/or non-covered services charge is not paid in full at check out on the day of service.
Patients are encouraged to arrive promptly to all scheduled appointments. We understand that you may need to cancel or reschedule your appointment. If you need to cancel an appointment, please call at least 24 hours in advance to reschedule. Appointments that are cancelled with less than 24 hours notice are a “no show,” and are subject to a $40 cancellation fee.
For your convenience, we also offer various alternate payment methods for vision services rendered:
- Credit Card
- Visa, MasterCard, Discover, American Express
Thank you for your confidence in our office, we look forward to assisting you with all your eye care needs.
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Established patients should complete registration information every year to ensure we have your most current contact and insurance information as well as any health changes you have experienced. If you have not been seen in our office since September 2017, you are advised to submit your information.
Forms for additional needs are provided below. If you need paper forms mailed to you please request them when making your appointment. If you have any questions, please do not hesitate to contact us.
HIPAA Policy of Family Eye Care of the Carolinas
Print and complete the following forms as needed:
Financial Policy and HIPPA Policy – when financial responsibility changes or additional people need to be added to HIPPA permissions
Adult Strabismus and Diplopia Referral Form – must be completed for any adult patient to be seen in our specialty clinic for eye muscle/alignment issues or double vision
Release of Medical Records – to send or request transfer of medical records
Refraction Waiver – if your medical policy does not cover refractions (FECC does not participate with vision plans)
Family Eye Care of the Carolinas complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Family Eye Care of the Carolinas does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Family Eye Care of the Carolinas:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our office manager.
If you believe that Family Eye Care of the Carolinas has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: FECC Office Manager and Civil Rights Coordinator, 1902 N. Sandhills Blvd., Aberdeen, NC 28315, 910-692-2020, fax 800-308-9356, firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.